Last Updated: October 19, 2026

At Charm House Decor, we want you to love everything you bring into your home! If something isn't quite right, we're happy to help with eligible returns and exchanges.

Returns

We accept returns on eligible regular-priced merchandise within 7 days of delivery or in-store purchase for store credit only.

To qualify for a return:

• Items must be unused, undamaged, and in their original condition.

• Original tags and packaging must be included when applicable.

• A receipt or proof of purchase is required.

• Returns must be approved before being shipped back to us.

Approved returns will be refunded as store credit.

Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged for a change of mind:

• Clearance and final-sale merchandise

• Seasonal merchandise purchased at a discount and marked final sale

• Custom-made or personalized items

• Custom furniture orders

• Used or burned candles

• Gift cards

• Items damaged after purchase through misuse or improper care

These exclusions do not affect your rights regarding defective, damaged, or incorrectly supplied merchandise.

Damaged or Incorrect Items

We carefully inspect and package orders before shipping. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery whenever possible.

Include your order number and photographs of the item and packaging.

We will work with you to arrange an appropriate replacement, refund, or other resolution.

Return Shipping

Customers are responsible for return shipping costs for standard returns.

Original shipping charges are nonrefundable unless required by law or the return is due to our error.

We recommend using a trackable shipping service, as we cannot guarantee receipt of packages without tracking.

Please contact us before shipping a return.

Refunds

Once your return has been received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method, generally within 5 business days of approval. Additional processing time may be required by your bank or payment provider.

Exchanges

We are happy to assist with exchanges on eligible merchandise within the 7-day return window.

Exchanges are subject to product availability. If your preferred replacement is unavailable, we can discuss another eligible item or a refund.

Furniture and Custom Orders

All custom-built, personalized, or custom-finished furniture purchases are final sale once production begins, except where applicable law requires otherwise.

Natural variations in wood grain, knots, texture, and handmade finishes are expected characteristics of handcrafted furniture.

Please carefully review dimensions, colors, and finish selections before placing a custom order.

In-Store Returns

Eligible online purchases may also be returned at our retail location:

Charm House Decor LLC
430 Boardman Poland Road
Boardman, OH 44512

Please bring your receipt or order confirmation and the merchandise in its original condition.

Contact Us

For return requests or questions, please contact Charm House Decor through our website

Thank you for shopping small and supporting Charm House Decor!