Terms of Service

Charm House Decor LLC

Last Updated: October 19, 2026

Welcome to Charm House Decor! We are a locally owned home décor, furniture, and gift boutique located in Boardman, Ohio. By accessing our website, browsing our collections, or placing an order, you agree to the following Terms of Service.

Please review these terms before making a purchase.

1. General Information

This website is owned and operated by Charm House Decor LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Charm House Decor.

Our website is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page and will apply prospectively, subject to applicable law.

2. Products and Availability

Charm House Decor offers a curated selection of home décor, furniture, seasonal decorations, gifts, candles, florals, and other specialty merchandise.

We make every effort to accurately display product descriptions, measurements, colors, and photographs. However, actual colors and appearances may vary slightly due to lighting, photography, screen settings, and natural material variations.

Many of our products are available in limited quantities. Adding an item to your cart does not guarantee availability.

We reserve the right to limit quantities, discontinue products, or correct inventory errors at any time.

If an item becomes unavailable after an order is placed, we will contact you to discuss available options or issue a refund for the unavailable item.

3. Pricing and Payments

All prices are listed in U.S. dollars unless otherwise specified.

We reserve the right to update prices, promotions, and product information without prior notice.

Applicable sales taxes and shipping charges will be calculated during checkout.

Payment must be successfully processed before an order is fulfilled, unless another payment arrangement is expressly offered.

We reserve the right to cancel or refuse orders involving suspected fraud, unauthorized transactions, or material pricing errors. Any payment collected for a canceled order will be refunded.

4. Order Processing and Confirmation

After placing an order, you will receive an order confirmation using the contact information provided at checkout.

An order confirmation acknowledges receipt of your order but does not guarantee that every item is available.

We may contact you if additional information is needed to process your purchase.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Shipping and Delivery

Charm House Decor offers shipping on eligible merchandise within the destinations available at checkout.

Shipping charges and available delivery options will be displayed during checkout.

Processing and delivery estimates are not guarantees. Delays may occur due to carrier disruptions, weather, holidays, or other circumstances beyond our reasonable control.

Certain products, including oversized furniture, fragile merchandise, and specialty items, may require additional shipping arrangements or may be available for local pickup only.

If an order arrives damaged, please contact us promptly with your order number, photographs of the product, and photographs of the packaging so we can review the issue and assist with a resolution.

Additional details are available in our Shipping Policy.

6. Local Pickup

Local pickup may be available for eligible online purchases at:

Charm House Decor LLC
430 Boardman Poland Road
Boardman, OH 44512

Customers will be notified when their order is ready for pickup.

Please wait for pickup confirmation before arriving.

Pickup orders must be collected during our designated business hours or by an agreed-upon arrangement.

If an order remains uncollected, we may contact the customer to arrange pickup or another appropriate resolution.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our separately published Return and Refund Policy.

Certain merchandise, including personalized items, custom-made products, and designated final-sale items, may have additional restrictions as disclosed before purchase, subject to applicable law.

Customers should review product descriptions and return eligibility before placing an order.

Nothing in these terms limits any rights or remedies that cannot legally be excluded.

8. Handmade and Custom Furniture

Charm House Decor offers handmade, refinished, and custom-finished furniture.

Our handcrafted pine furniture may feature natural wood grain, knots, texture, and variations in color or finish. These characteristics are part of the individuality of handcrafted furniture and do not necessarily indicate defects.

Custom furniture orders may involve selecting paint colors, finishes, dimensions, or other personalized details.

Estimated production timelines will be communicated when an order is placed. These timelines may vary based on materials, order volume, and production requirements.

Once production has begun, changes or cancellations may not be possible. Any applicable custom-order cancellation restrictions will be disclosed before purchase.

Customers are responsible for confirming measurements, finish selections, and other order details before approving a custom order.

9. Promotions and Discounts

Charm House Decor may periodically offer promotional discounts, special events, loyalty rewards, or limited-time offers.

Promotions are subject to their advertised terms, including expiration dates, exclusions, and purchase requirements.

Unless otherwise stated, promotional offers cannot be combined.

We reserve the right to correct promotional errors or discontinue offers prospectively, subject to applicable law and any commitments already made to customers.

10. Gift Cards

Gift cards purchased through Charm House Decor are subject to the terms disclosed at purchase and applicable federal and state laws.

Gift cards are not redeemable for cash except where required by law.

Customers are responsible for safeguarding their gift card information. Please contact us if you believe a gift card has been lost, stolen, or used without authorization.

11. Website Use

By using our website, you agree not to:

• Use the website for unlawful or fraudulent activities.

• Provide false or misleading purchase information.

• Attempt to interfere with website security or functionality.

• Copy, reproduce, or commercially exploit our original website content without permission.

• Use automated systems to disrupt or improperly access our services.

We reserve the right to restrict access or cancel transactions involving misuse of our website, to the extent permitted by law.

12. Intellectual Property

All original content on this website, including Charm House Decor branding, photographs, product descriptions, graphics, and other creative materials, belongs to Charm House Decor LLC or its respective content owners.

Content may not be reproduced, distributed, or used for commercial purposes without appropriate authorization.

13. Third-Party Services

Our website may use third-party providers for payment processing, ecommerce functionality, shipping, and other services.

These providers may have their own terms and privacy practices.

Charm House Decor is not responsible for the content or independent practices of third-party websites linked from our store.

14. Privacy and Customer Information

We respect the privacy of our customers.

Personal information collected through our website is handled in accordance with our Privacy Policy.

By placing an order, you agree to provide accurate information necessary to process and fulfill your purchase.

Marketing emails and text messages are subject to applicable consent requirements and any separately disclosed subscription terms.

15. Disclaimer and Limitation of Liability

We strive to provide accurate product information and a reliable shopping experience.

However, website access may occasionally be interrupted, and unintentional errors may occur.

To the fullest extent permitted by applicable law, Charm House Decor LLC disclaims implied warranties that may lawfully be excluded and is not liable for indirect, incidental, or consequential damages arising from website use.

Nothing in these Terms of Service excludes or limits liability or consumer rights that cannot legally be excluded or limited.

16. Governing Law

These Terms of Service are governed by the laws of the State of Ohio, United States, except where applicable consumer protection laws require otherwise.

Any disputes will be handled in accordance with applicable law.

17. Changes to Terms of Service

Charm House Decor reserves the right to revise these Terms of Service as business practices, website features, or legal requirements change.

The most current version will be available on our website with its updated revision date.

18. Contact Information

Questions regarding these Terms of Service or your order may be directed to:

Charm House Decor LLC
430 Boardman Poland Road
Boardman, OH 44512
Website: www.shopcharmhousedecor.com

We appreciate your support of our small business and thank you for shopping with Charm House Decor!